Please read these terms & conditions of use carefully before using this site
QUALITY + FLOWER CARE
At The Floral Society we pride ourselves on the quality of our products and services. It’s important to remember that flowers are a perishable product that will react to immediate indoor environment and external weather conditions. We ensure that only the freshest and highest quality flowers are used each day. Unfortunately, once we dispatch our flowers, external factors beyond our control may result in their longevity being reduced.
Care instructions provided with every bunch must be followed to increase the lifespan and enjoyment of your flowers. To assist in prolonging their life, we recommend cutting stems on a sharp angle and changing the vase water every two days. Air conditioning, extreme heat or sudden changes in climate may also have an adverse effect on your flowers. Unfortunately, with various external factors outside of our control, it’s difficult for The Floral Society to guarantee flower quality in every case.
If at any time you are not happy with our service or products, please let us know and we can rectify any errors or oversights that may have occurred on our end. We are here to help.
Please contact us immediately via phone or email if you have any problems with your order. On average, flowers should last anywhere from 3-7 days. Should your flowers perish within 3 days of their delivery date and we are satisfied that all care instructions provided have been followed, The Floral Society will be happy to resend a new bunch of flowers. The Floral Society reserves the right to request photographs of the original bunch of flowers. The Floral Society requires that any dissatisfaction with the freshness of the flowers be communicated to our team within 3 days of delivery.
To assist us in quality control, it is our policy to collect the original flowers. Regretfully, we cannot arrange to resend a fresh bunch if the original arrangement of flowers are disposed or images are not available.
If the recipient receives damaged or sub-standard flowers, please contact us immediately so we can arrange the following:
- A re-send on the next available delivery date; or
- A full refund
We will, at our discretion, consider issues raised after the 3 day deadline but reserve the right to refuse the options of refunding or resending another bunch.
If a refund or redelivery has been approved, this will be done at our earliest convenience. Usually within 24-48 hours.
Refunds are processed via their original payment method.
The Floral Society has sole discretion to accept or reject any order or any variation or modification of an order. The Floral Society has sole discretion to accept or reject any order cancellation request. The Floral Society expressly reserves the right to cancel and/or refund any order placed and/or paid for. If you have entered into a subscription arrangement to receive flowers on a regular basis (weekly, fortnightly or monthly) you agree that your subscription will continue until such time as it is cancelled by you. If you wish to cancel your subscription you must do so prior to 9am on the day prior to your next scheduled delivery.
Any price indications or price lists provided by The Floral Society are subject to alteration at any time without notice.
The Floral Society will make all reasonable efforts to have the flowers delivered to you on the date they are ordered. However, time is not of the essence under these terms and conditions and The Floral Society shall not be liable for any failure to deliver or delay in deliver for any reason. We are unable to provide exact delivery times as these vary due to different delivery routes.
Your use of the Site is at your sole risk. The Site is provided on an “as is” and “as available” basis. We reserve the right to restrict or terminate your access to the site or any feature or part of it at any time. The Floral Society does not guarantee that prices or promotions displayed on the site are valid at time of ordering. To the maximum extent permitted by applicable law, The Floral Society expressly disclaims all warranties of any kind, whether express or implied, including the implied warranties of merchantability, satisfactory quality and fitness for a particular purpose and any warranties that access to the Site will be uninterrupted or error-free, that the site will be secure, or that information on the site will be complete, accurate or timely.
LIMITATIONS OF LIABILITY
To the fullest extent permitted by applicable law, you understand and agree that neither The Floral Society nor any of its third-party content providers shall be liable for any direct, indirect, incidental, special, consequential, punitive, or any other damages relating to or resulting from your use of or inability to use the Site or from any actions we take or fail to take as a result of electronic mail messages you send us. These include, but are not limited to, damages for errors, omissions, interruptions, defects, delays, computer viruses, your loss of profits, loss of data, unauthorised access to and alteration of your transmissions and data, and other tangible and intangible losses. This limitation applies regardless of whether the damages are claimed under the terms of a contract, as the result of negligence, or otherwise, and even if we or our representatives have been negligent or have been advised of the possibility of such damages.
USE OF MATERIAL FROM THE SITE
The Site (including all its content) is the property of The Floral Society and is protected by copyright and other laws of Australia and other countries. You agree that you will not use any material from the Site for your personal or a related parties benefit or advantage.
The Floral Society will not sell or share your personal information and no credit card details are stored by us.