Terms and Conditions
Please read these terms & conditions of use carefully before using this site.
QUALITY + FLOWER CARE
At the Floral Society we pride ourselves on the quality of our products and services. It’s important to remember that flowers are a perishable product that will react to immediate indoor environment and external weather conditions. We ensure that only the freshest and highest quality flowers are used each day. Unfortunately, once we dispatch our flowers, external factors beyond our control may result in their longevity being reduced.
To assist in prolonging their life, we recommend cutting stems on a sharp angle and changing the vase water every two days. Air conditioning, extreme heat or sudden changes in climate may also have an adverse effect on your flowers. Unfortunately, with various external factors outside of our control, it’s difficult for The Floral Society to guarantee flower quality in every case.
If at any time you are not happy with our service or products, please let us know within 24-48 hours of your order via email.
- remove packaging and floral foam
- cut stems on 90 angle with sharp scissors
- change water every couple of days
- avoid placing flowers in direct sunlight
RETURNS AND REFUNDS
Please contact us immediately via email if you have any problems with your order. On average, flowers should last anywhere from 3-7 days.
Remember flowers are a perishable product, different flower varieties have different life spans, and can be more delicate compared to other flower species.
After care is important to increase the longevity of your flowers. Should your flowers perish within 48 hours of their delivery date and we are satisfied that all care instructions provided have been followed, The Floral Society will be happy to resend a new bunch of flowers or issue a refund.
The Floral Society reserves the right to request photographs of the original bunch of flowers to verify this information. The photos must be clear to view the product. External controls such as weather, where you place your bunch in your home, can impact the life span of the flowers.
When preparing every bunch, we undertake a quality control check prior to the flowers leaving the studio to ensure the highest quality.
The Floral Society requires that any dissatisfaction with the flowers be communicated to our team within 48 hours of the delivery date.
If you cannot show proof of photographs within 48 hours of the original delivery date, The Floral Society reserves the rights to not issue a refund or replacement bunch.
If the recipient receives damaged or sub-standard flowers, please contact us immediately so we can arrange the following:
- A re-send on the next available delivery date; or
- A full refund
We will, at our discretion, consider issues raised after the 48 hours deadline but reserve the right to refuse the options of refunding or resending another bunch.
If a refund or redelivery has been approved, this will be done at our earliest convenience. Usually within 24-48 hours.
Refunds are processed via their original payment method and can take up to 5-10 business days to appear in your account.
FAILED DELIVERiES THAT REQUIRE REPLACEMENT BUNCHES
It’s important you provide us with the correct details upon ordering. If you provide us with incorrect details, we will attempt your delivery as per your instructions, but will take no responsibility for a failed delivery.
If we are unable to deliver to the address provided, we can re-deliver on the same day (depending on the time of the re-delivery notice), or another day of your choice. However, this incurs a re-delivery fee of $15.00 if we resend the same bouquet.
Please remember that our flowers are perishable products. Our store will attempt to contact the sender to arrange a re-delivery. Please contact us ASAP within 48 hours by phone or email to organise a re-delivery to resend the same bouquet.
In some cases, were the recipient has been contacted upon arrival by the courier (i.e Government buildings or secured unit complexes), and it resulted in a failed delivery, the bunch can not be redelivered unless the sender has made contact with The Floral Society, and has made payment for redelivery. If required the sender will also need to provide an updated delivery location.
Our florists have designed this bouquet especially for your order, and have delivered as per your information. Remember these are perishable products that do not last forever.
The Floral Society will do our best to follow up and contact the sender to organise a redelivery, make sure all your contact information is current and correct.
If you contact within 3 days of the original delivery date and you wish to send the original bouquet, there will also be a redelivery fee of $15.00 to resend the original bouquet.
If you contact The Floral Society 4 days after the original delivery date, there will be an amending fee to re-send the same bouquet. The prices are outlined below:
- Small $20.00
- Medium $35.00
- Large $ 55.00
- Extra Large $70.00
Please note if you wish to have the bunch re-delivered this will incur a $15.00 delivery fee on top of the above amount. The Floral Society takes pride, time and resources when preparing these bouquets especially for your order.
You agree as part of terms and conditions that should you not make any contact within 10 days after the first delivery date, you agree when ticking the terms and conditions at checkout to forfeit your flowers, and will be required to place a new order online. No refunds or replacement bunches will be issued in these circumstances.
In rare cases were our courier has not delivered to the correct address the above fees will not apply.
HOURS OF OPERATION
The Floral Society team work Monday to Friday from 9:00am-4.00pm.
We are open on Saturday and Sundays for events or workshops only this must be pre booked.
We are also closed on Public Holidays.
For event enquiries, please visit the Events page.
HUMP DAY WEDNESDAYS
Every Wednesday is our hump day promotion. Every order for pick up or delivery on Wednesdays will receive a free dessert from The Sugar Deli. This is available until sold out.
The Floral Society takes no responsibility or liability for any food tolerances, or allergies for these products, should you have any issues please contact The Sugar Deli.
If you do not wish to have a dessert included in your order, please make a note when checking out.
If the deliver is a failed delivery on that day and the bouquets needs to be redelivered, the dessert will not be sent out on re-delivery for health concerns.
Anyone using the site must be 18 years and over when purchasing wine. The wine must be purchased in conjunction with a bunch of flowers and cannot be sold separately.
By ticking the terms and conditions box at check-out, you agree to all terms and declare you are 18-years or above when ordering wine.
**This Product is offered and supplied by DAMSELFLY COLLECTIVE PTY LTD Liquor Licence No.65748A01. Please note, this product cannot be delivered to Dry Zones. Reserve Selection P/L supports the Responsible Service of Alcohol.
If you have ordered anything from our extras section without a bunch of flowers, please allow 24-48 hours for dispatch. If you order the extra items with a bunch of flowers this will be delivered the same day (unless sold out).
Subscription deliveries are sent on the day nominated by the customer upon check out – this day then becomes the day that the subscriber will receive their blooms from that point onwards.
If your orders fall on a public holiday or the weekend it will be sent out the next business day.
Subscriptions consist of seasonal, fresh cut flowers. The Floral Society has the discretion to select the variety and colour of flowers used on the basis of seasonality and availability.
To cancel your subscription you must notify The Floral Society in writing at least 24 hours prior to your schedule date in writing to email@example.com.
SIZE GUIDE PAGE
Flowers come in different shapes, sizes and colours. The Floral Society builds their bunch sizes base off the vases available in store. With the photo images this is a visual guide, and this means you may not receive the exact same image as per the photos, your bunch will be based on seasonal flowers available on our flower bar on that particular day of your order.
All prices are shown in Australian dollars and include taxes. The total cost of your order will be shown upon checkout, prior to payment.
To check on the status of your order please email us at firstname.lastname@example.org. Please include your name, and confirm who the flowers are being sent too. If you have ordered online please confirm your online order number. We ask for your patience as we are making beautiful blooms, we will respond as soon as possible.
Your use of the Site is at your sole risk. The Site is provided on an “as is” and “as available” basis. We reserve the right to restrict or terminate your access to the site or any feature or part of it at any time. The Floral Society does not guarantee that prices or promotions displayed on the site are valid at time of ordering. To the maximum extent permitted by applicable law, The Floral Society expressly disclaims all warranties of any kind, whether express or implied, including the implied warranties of merchantability, satisfactory quality and fitness for a particular purpose and any warranties that access to the Site will be uninterrupted or error-free, that the site will be secure, or that information on the site will be complete, accurate or timely.
LIMITATIONS OF LIABILITY
To the fullest extent permitted by applicable law, you understand and agree that neither The Floral Society nor any of its third-party content providers shall be liable for any direct, indirect, incidental, special, consequential, punitive, or any other damages relating to or resulting from your use of or inability to use the Site or from any actions we take or fail to take as a result of electronic mail messages you send us. These include, but are not limited to, damages for errors, omissions, interruptions, defects, delays, computer viruses, your loss of profits, loss of data, unauthorised access to and alteration of your transmissions and data, and other tangible and intangible losses. This limitation applies regardless of whether the damages are claimed under the terms of a contract, as the result of negligence, or otherwise, and even if we or our representatives have been negligent or have been advised of the possibility of such damages.
USE OF MATERIAL FROM THE SITE
The Site (including all its content) is the property of The Floral Society and is protected by copyright and other laws of Australia and other countries. You agree that you will not use any material from the Site for your personal, or any related parties’ benefit or advantage.
The Floral Society will not sell or share your personal information and no credit card details are stored by us.