FAQs

Where do you deliver?

We deliver throughout Canberra, Queanbeyan, Jerrabomberra and Googong. We are not currently delivering to rural areas such as Yass, Hall, Murrumbateman, Gundaroo, Burra, Royalla, Bungendore, Tharwa, Sutton and Carwoola.

Can I select a specific time frame for delivery?

Unfortunately, you cannot specify a delivery time. All orders are dispatched from 9 am and can be delivered up until 6 pm. If your order is going to a business, we will do our best to meet business hours, however, this is not guaranteed.

What happens if my flowers are in transit and I need to update the address?

If the flowers are in transit, the courier must continue with the delivery journey so other deliveries are not missed. We cannot guarantee same-day delivery for updated addresses whilst orders are with the courier. Depending on the time we are notified of a changed address, we will determine if your delivery can be redelivered on the same day. Please note that this will incur a re-delivery fee of $15.00.
If the flowers are unable to be re-delivered on the same day, they will be available for next day collection, either in store or re-delivery the following business day.

What days do you deliver?

We deliver Monday to Friday, from 9am – 6pm. We DO NOT deliver on weekends

How much is delivery?

Our delivery fee is $15.00.

Can I order a Daily Floral for another day?

Yes, you can. You can do this by adding a “Daily Floral” to your cart. Once you have proceeded to the checkout, you will be able to request a specific date when filling out the delivery information.

Please note: the image you see when purchasing will be a different arrangement to what you will receive on the date of your delivery.  Our “Daily Floral” is made up of seasonal blooms that change daily.

What are your sizes?

For all sizing information, please see our Size Guide page.

Can I order more than one arrangement in the same transaction?

This is only available for pickup in-store.

If you are ordering more than one arrangement for different delivery locations, they will need to be submitted as separate orders.

What happens if the recipient is not home?

If the recipient is not home, our courier will leave the arrangement in a dry, cool and shady spot out of the weather. Our couriers reserve the right to take the arrangement back to the studio if their safety is at risk and/or it is deemed unsafe to leave the arrangement.
If it is a secured complex that requires someone to get buzzed up to the unit, and the recipient is not home, the arrangement will be sent back to our studio for next day collection or re-delivery on the following business day.

What does it mean when a product on the website says “Sold Out Today, Order Now For A Future Date”?

If you are after a particular arrangement and it says “Sold Out Today. Order Now For A Future Date”, this means we have sold out of that product for that day.

The website will still allow you to click on the product and order for a future delivery or pick up date. When you get to the checkout field it will also for the delivery date.

Do you have the same flowers and colours on the flower bar each day?

Our flower bar is made up of fresh seasonal blooms. Availability is dependent on our wholesalers. This determines colours and flower varieties that are available on the flower bar each day.
Our fancy floral range is based around a colour palette, and our florists use mixed seasonal blooms in that colour tone.

I am after a custom arrangement, what do I do?

If you are after a specific arrangement, please email hello@thefloralsociety.com.au to order a custom arrangement.
Please note: whilst we always strive to fulfil our customer’s requests, it is dependent on suppliers, timeframes and general availability. We recommend contacting us with a minimum of 2 days before the specific date.

Do you offer flowers for weddings and events?

Yes, we do! For all event enquiries, please see our Events page

How do I care for my flowers?

Once you have received your blooms, it is best to remove the wrap, as well as the plastic and floral foam that is attached to the bottom of the flower stems.
Once removed, recut all stems (1-2cm) on a 90-degree angle. Ensure flowers are placed into fresh, clean water and keep all flowers and foliage above water level. To ensure the longevity of your blooms, recut the stems and change water regularly. Ensure the flowers are kept away from heaters, direct sunlight and fruit.

Can I pre-order for in store pick up?

Yes, if you’re in a rush you can pre-order your arrangement to collect in-store, please allow a minimum of 1-hour notice. Please specify your desired pickup time at checkout.

Are you open on Mothers Day and Valentines Day?

Yes, we open on these days and we offer delivery. You will need to order from our Mothers Day or Valentines Day Menu when this becomes available online closer to the date.