Delivery Information

DUE TO THE CORONAVIRUS (COVID-19) SITUATION WE WILL BE IMPLEMENTING A NON-CONTACT DELIVERY POLICY TO VIEW THIS INFORMATION CLICK HERE.

 

Delivery locations

The Floral Society delivers to every suburb throughout the Canberra, Queanbeyan, Googong and Jerrabomberra districts.
We do not deliver to the following areas: Hall, Royalla, Bungendore, Murrumbateman, Yass, Gundaroo, Burra, Tharwa and Carwoola.

Cut off times

We offer same-day delivery on orders placed prior to 3pm and for school addresses the cut off time is 1pm (unless sold out).

If you miss the cut-off times, your flowers will be delivered the next business day, unless a future date is indicated at the checkout.

If the product reflects ‘sold out today, order now for a future date’’ your bunch will be sent the next business day, or you can choose a future date at checkout.

To avoid missing out, we recommend you pre-order to guarantee yourself a fresh bouquet.

Delivery times

The Floral Society delivers between 9.00am and 6.00pm Monday to Friday.

Due to the high volume of floral orders across the above locations, external controls such road delays, and the predefined delivery routes, we are unable to give you an exact delivery time.

Your times are noted, but not guaranteed.

For all businesses, we will do our best to delivery by close of business 5:30pm. If a business closes earlier, please note this at the checkout.

The Floral Society takes no responsibility if a recipient leaves early from work on the day of delivery. To avoid this, we recommend inserting a residential address at checkout.

We will do our best to deliver to schools address by 3pm.

All other deliveries will vary from 9am to 6pm.

Change to delivery information

If you need to change the delivery address of your blooms, please contact us as soon as possible. In the event of a change of delivery address, same-day delivery is not guaranteed, this is due to our delivery schedule and pre-defined routes.

If you contact us whilst your delivery is in transit with the courier we cannot guarantee the same day delivery.We will always do our best to accommodate your needs to ensure prompt delivery or organise pick-up from our Flower Bar in Fyshwick, where possible.

Delivery costs

Standard delivery is $15.00.

If you are required to have your flowers re-delivered due to failed delivery, there will be a separate fee of $15.00 to have the original bouquet resent.

Residential Addresses

If the recipient isn’t home, we will leave the flowers in a safe, shaded, dry and cool place. The Floral Society takes no reasonability for your flowers once they have been delivered to the address provided in your order.

If we feel that the delivery environment is too dangerous or puts our couriers’ safety at risk in any way, we will not deliver your order to the allocated address. In these instances we will be in contact to arrange redelivery or collection from the Fyshwick store at the next available day. If the flowers need to be resent this will incur a re-delivery fee of $15.00.

Secure complex units

For secured complex building deliveries, please ensure the recipient is home on the day of delivery to receive the blooms.Please note, if the recipient is not home, we will not leave the arrangement unattended as this could potentially result in someone else from the complex collecting the flowers.

In the event of a change of delivery address, same-day delivery is not guaranteed, this is due to our delivery schedule and pre-defined routes. We will be in contact in these circumstances arrange redelivery or collection from the Fyshwick store at the next available day. If the flowers need to be resent this will incur a re-delivery fee of $15.00.

Business addresses

For business addresses buildings please provide as much information as possible including:

Government buildings

Please be aware that the majority of government buildings have a security area and will not allow our couriers to directly access particular areas of the building.

Please provide as much information so we can inform our courier, including the following:

Important note:

It is highly recommended that you contact the Government Department or business location and confirm if the flowers can be left at the reception or a security desk.

The Floral Society will do our best to contact the sender and receiver. However, if there is no answer our courier will need to continue with the delivery route to avoid other people missing out on their bouquet. If this results in a failed delivery there will be a re-delivery fee of $15.00, or alternatively we can arrange for you to collect the bouquet from the Fyshwick Store.

If you are unsure if the recipient is at work, we recommend you check this or send to an alternative address to avoid paying the re-delivery fee.

Gated residential addresses

If the flowers are being sent to a residential address that has a secured gate/fencing around the property that does not allow the courier to gain access to the property, in these circumstances we will arrange redelivery or collection from the Fyshwick store at the next available day. If the flowers need to be resent this will incur a re-delivery fee of $15.00.

In the event of a change of delivery address, same-day delivery is not guaranteed, this is due to our delivery schedule and pre-defined routes. We will be in contact with the sender in these circumstances to arrange redelivery or collection form the Fyshwick store at the next available day. If the flowers need to be resent this will incur a re-delivery fee of $15.00.

Hospital addresses

Please provide the following details:

If you are not aware of this information, it is highly recommended you contact the hospital to get as much information and to confirm the individual has not been discharged to avoid a re-delivery fee of $15.00.

Schools

Please provide us with the school address and name. Our courier will leave this at the front reception of the school when delivering.

What happens if I provide incorrect delivery instructions?

It’s important you provide us with the correct details upon ordering. If you provide us with incorrect details, we will attempt your delivery as per your instructions, but will take no responsibility for a failed delivery.

If we are unable to deliver to the address provided, we can re-deliver on the same day (depending on the time of the re-delivery notice), or another day of your choice. However, this incurs a re-delivery fee of $15.00 if we resend the same bouquet.

Failed deliveries that require replacement bunches

Please remember that our flowers are perishable products. Our store will attempt to contact the sender to arrange a re-delivery. Please contact us ASAP within 48 hours by phone or email to organise a re-delivery to resend the same bouquet.

In some cases, were the recipient has been contacted upon arrival by the courier (i.e Government buildings or secured unit complexes), and it resulted in a failed delivery, the bunch can not be redelivered unless the sender has made contact with The Floral Society,  and has made payment for redelivery. If required the sender will also need to provide an updated delivery location.

Our florists have designed this bouquet especially for your order, and have delivered as per your information. Remember these are perishable products that do not last forever.

The Floral Society will do our best to follow up and contact the sender to organise a redelivery, make sure all your contact information is current and correct.

If you contact within 3 days of the original delivery date and you wish to send the original bouquet, there will also be a redelivery fee of $15.00 to resend the original bouquet.

If you contact The Floral Society 4 days after the original delivery date, there will be an amending fee to re-send the same bouquet. The prices are outlined below:

Please note if you wish to have the bunch  re-delivered this will incur a $15.00 delivery fee on top of the above amount. The Floral Society takes pride, time and resources when preparing these bouquets especially for your order.

You agree as part of terms and conditions that should you not make any contact within 10 days after the first delivery date, you agree when ticking the terms and conditions at checkout to forfeit your flowers, and will be required to place a new order online. No refunds or replacement bunches will be issued in these circumstances.

In rare cases were our courier has not delivered to the correct address the above fees will not apply.

Order status

To check on the status of your order please complete submit the contact page email us at hello@thefloralsociety.com.au and we will endeavour to respond ASAP.

Extras

If you have only ordered a candle or a vase (without a bouquet) please allow up to 24-28 hours with these deliveries.

If candles, vases or wines are ordered in conjunction with a bunch of flowers they will be sent out on the same day delivery.