Delivery Information

DELIVERY LOCATIONS

The Floral Society delivers to every suburb/area throughout the Canberra, Queanbeyan and Jerrabomberra areas. We do not deliver to rural areas like Hall, Royalla, Bungendore, Murrumbateman, Yass, Gundaroo + Burra.

HOURS OF OPERATION

The Floral Society team work Monday to Friday from 8.30am-3.00 pm and Saturday from 10.00am-3.00pm. We are closed on Sunday.

CUT-OFF TIMES 

We offer same-day delivery on orders placed prior to 3pm. If you miss the 3pm cut-off time, your flowers will be delivered the next day, unless instructed otherwise. Sometimes, we sell out earlier than 3pm; all flowers are available while stock lasts. If you miss out you can always pre-order to guarantee yourself a bouquet.

FLORAL SUBSCRIPTIONS 

Subscription deliveries are sent on the day nominated by the customer upon check out – this day then becomes the day that the subscriber will receive their blooms from that point onwards. Subscriptions consist of seasonal, fresh cut flowers. The Floral Society has the discretion to select the variety and colour of flowers used on the basis of seasonality and availability.

PRICES

All prices are shown in Australian dollars and include taxes. The total cost of your order will be shown upon checkout, prior to payment.

DELIVERY TIME 

The Floral Society delivers between 9.00am and 6.00pm Monday to Saturday. Due to the high volume of floral orders we receive and the predefined delivery routes, we are unable to guarantee you an exact delivery time, unless you pay and organise for Priority Delivery.

PRIORITY DELIVERY

If you have a specific delivery request that needs to be met, i.e. the flowers need to be delivered by a certain time, you will need to select ‘Priority Delivery’ when checking out. You will be charged $12 to guarantee your request is met. Priority Delivery is offered between the hours of 10am-6pm only, Monday through to Saturday. Priority Delivery is available same-day if your order is placed prior to our 3pm cut-off time and we are given a reasonable amount of notice.

DELIVERY COSTS  

Standard delivery is $8, unless you have a specific delivery time request, which is $12.

ORDER STATUS

To check on the status of your order please email us at hello@thefloralsociety.com.au and we will endeavour to respond asap.

WHAT HAPPENS WHEN THE FLORAL RECIPIENT ISN’T HOME?

If the recipient isn’t home, we will leave the flowers in a safe, dry and cool place.

WHAT SPECIAL INSTRUCTIONS SHOULD I PROVIDE?

Business Addresses:

With regards to business addresses, please specify the name of the business and whether the flowers should be delivered to reception, a loading dock or concierge.

Residential Addresses:

Please make sure that we’re able to gain access to the property when delivering. If the address is located within a secure complex, please make sure that the recipient is home on the day of delivery or specify a safe location where the flowers can be left. If we cannot leave the flowers somewhere safe, they will be returned to our studio. If we need to re-send the flowers, a delivery fee of $12 will be charged.

Hospital Addresses:

Please provide the name of the hospital, the ward and the bed number if you can.

WHAT HAPPENS IF I PROVIDE INCORRECT DELIVERY INSTRUCTIONS?

It’s important that you provide us with the correct address details. If you provide us with incorrect details we will attempt your delivery as per your instructions and accept no responsibility for a failed delivery. If we are unable to deliver to the address provided we can re-deliver on the same day or another day of your choice. However, this incurs a minimum fee of $12 if we resend the same bouquet. If we cannot send the same bouquet we charge 60% of the original order price plus the additional $20 delivery fee.