Delivery Information

DELIVERY LOCATIONS

The Floral Society delivers to every suburb throughout the Canberra, Queanbeyan, Googong and Jerrabomberra areas.

We do not deliver to the following areas Hall, Royalla, Bungendore, Murrumbateman, Yass, Gundaroo, Burra, Tharwa and Carwoola .

HOURS OF OPERATION

The Floral Society team work Monday to Friday from 9:00am-4.00 pm. We are closed on Saturday and Sunday. We are also closed on Public Holidays.

CUT-OFF TIMES 

We offer same-day delivery on orders placed prior to 3pm (unless sold out). If you miss the 3pm cut-off time, your flowers will be delivered the next day, unless instructed otherwise.

If the product you select is ‘sold out’ it will  be sent the next business day. If you miss out you can always pre-order to guarantee yourself a fresh bouquet.

FLORAL SUBSCRIPTIONS 

Subscription deliveries are sent on the day nominated by the customer upon check out – this day then becomes the day that the subscriber will receive their blooms from that point onwards. Subscriptions consist of seasonal, fresh cut flowers. The Floral Society has the discretion to select the variety and colour of flowers used on the basis of seasonality and availability.

PRICES

All prices are shown in Australian dollars and include taxes. The total cost of your order will be shown upon checkout, prior to payment.

DELIVERY TIME 

The Floral Society delivers between 9.00am and 6.00pm Monday to Friday. Due to the high volume of floral orders we receive, and the predefined delivery routes, we are unable to guarantee you an exact delivery time.

HUMP DAY WEDNESDAYS:

Every Wednesday is our hump day promotion. Every order for pick up or delivery on a Wednesday will receive a free desert from our pals at The Sugar Deli, this is available unless sold out. The Floral Society takes no responsibility or liability for any food tolerances, or allergies for these products, should you have any issues please contact The Sugar Deli.

If you do not wish to have a desert included in your order please make a note when checking out.

DELIVERY COSTS  

Standard delivery is $15.

ORDER STATUS

To check on the status of your order please email us at hello@thefloralsociety.com.au and we will endeavour to respond asap.

WHAT HAPPENS WHEN THE FLORAL RECIPIENT ISN’T HOME?

If the recipient isn’t home, we will leave the flowers in a safe, dry and cool place.

WHAT SPECIAL INSTRUCTIONS SHOULD I PROVIDE?

Business Addresses:

With regards to business addresses buildings please specify the name of the business, unit number (if any), and whether the flowers should be delivered to reception, a loading dock or concierge. If you are not sure if the recipient is at work, we recommend sending this to their home address to avoid paying another re-delivery fee.

Government Buildings:

Please be aware majority of government buildings have a Secuirty boundaries, and will not allow our couriers to directly access particular levels of the building. Please ensure you have the correct building name, address and information. Please provide as much information so we can inform our courier.

Depending on the government department they may not allow our courier to leave the flowers at the Secuirty desk. Please ensure you provide the desk contact phone number, or alternative phone number for the individual that is receiving the flowers. If you are not sure if the recipient is at work, we recommend sending this to their home address to avoid paying another re-delivery fee.

Residential Addresses:

Please make sure that we’re able to gain access to the property when delivering. If the address is located within a secure complex, please make sure that the recipient is home on the day of delivery or specify a safe location where the flowers can be left.

Please note if the residence is in a secure complex and they are not home, the flowers will be sent back to our studio, where you can either collect, or we can re-send the flowers the next business day, however will incur a delivery fee of $15.00.

For all other residential addresses, if the recipient is not home, the flowers will be left in a dry, cool place.

If we cannot leave the flowers somewhere safe, they will be returned to our studio. If we need to re-send the flowers, a delivery fee of $15 will be charged.

Hospital Addresses:

Please provide the name of the hospital, the ward and the bed number. If you are not aware of this information it is recommended you contact the hospital to get as much information as possible to void a re-delivery fee of $15.00 if the incorrect information is provided.

WHAT HAPPENS IF I PROVIDE INCORRECT DELIVERY INSTRUCTIONS?

It’s important that you provide us with the correct address details.

If you provide us with incorrect details we will attempt your delivery as per your instructions and accept no responsibility for a failed delivery.

If we are unable to deliver to the address provided we can re-deliver on the same day, or another day of your choice. However, this incurs a minimum fee of $15.00 if we resend the same bouquet.

Please remember that our flowers are perishable products. Our store will attempted to contact you to arrange a re-delivery. However, if the sender does not contact us within 48 hours of the original delivery date via email or phone, and the original bouquet is unable to be resent, we charge 60% of the original order price plus the additional $15.00 delivery fee.

You can contact us via email hello@thefloralsociety.com.au or phone 6239 3062 (phone hours are Monday to Friday 9am to 4pm).