Delivery Information

DELIVERY INFORMATION CORONAVIRUS (COVID- 19):

We will still be continuing a non-contact delivery policy where possible due to coronavirus (covid-19).

Updated 21 SEP 2020:

The Floral Society takes no responsibility if the flowers are stolen after our service has been provided.

DELIVERY LOCATIONS

The Floral Society delivers to every suburb throughout the Canberra, Queanbeyan, Googong and Jerrabomberra districts.

We do not deliver to the following areas: Hall, Royalla, Bungendore, Murrumbateman, Yass, Gundaroo, Burra, Tharwa and Carwoola.

We do not offer an inter floral service.

CUT OFF TIMES

We offer same-day delivery on orders placed prior to 3pm. For school addresses the cut off time is 1pm (or unless we sell out prior to the above times).

If the date in the calendar is not available this means we have sold out for that day. But you can still order for future dates.

To avoid missing out, we recommend you pre-order to guarantee yourself a fresh bouquet.

DELIVERY TIMES

The Floral Society delivers between 9.00am and 6.00pm Monday to Friday.

Due to the high volume of floral orders across multiple locations, external controls such road delays, and the predefined delivery routes, we are unable to give you an exact delivery time.

Your times are noted, but not guaranteed.

For all businesses, we will delivery by close of business 5:30pm. If a business closes earlier, please note this at the checkout.

The Floral Society takes no responsibility if a recipient leaves early from work on the day of delivery. To avoid this, we recommend sending to a residential address.

We will deliver to school’s address by 3pm.

All other deliveries will vary from 9am to 6pm.

CHANGE TO DELIVERY INFORMATION

If you need to change the delivery address of your blooms, please contact us as soon as possible via email hello@thefloralsociety.com.au or phone (Monday to Friday 9am to 4pm)

In the event of a change of delivery address, same-day delivery is not guaranteed, this is due to our delivery schedule and pre-defined routes.

If you contact us whilst your delivery is in transit with the courier we cannot guarantee the same day delivery. We will always do our best to accommodate your needs to ensure prompt delivery or organise pick-up from our Flower Bar in Fyshwick, where possible.

DELIVERY COSTS

Standard delivery is $15.00.

If you are required to have your flowers re-delivered due to failed delivery, there will be a separate fee of $15.00 to have the original bouquet resent.

HOSPITALS:

Please be aware there are limits with the number of people entering Hospitals.

Please contact the Hospital prior to ordering,  to double check that the person receiving the flowers is still there. Please gather all information before ordering.

For Private Hospitals this will be left at the main reception for staff to distribute.

RESIDENTIAL: 

If there is no answer, flowers will be left by the door in a cool shady spot.

AGED CARE FACILITIES

Any deliveries going to an Aged Care Facility will be left at the reception for staff to distribute

MEDICAL PRACTICES:

Deliveries will be left at the front reception for staff to distribute.

BUSINESSES:

 Please include the following information:

Please double check that business places are still not working from home prior to ordering to avoid a failed delivery.

Orders will be left at main reception or security for collection. Make sure the receiver will be at work on that day prior to ordering.

The Floral Society close of business time frame is 5:30pm, if a business closes earlier please put this in the notes at the checkout field.

If the flowers are in transit, and the receiver leaves work earlier on that day of the order, please contact us ASAP. We will coordinate pick up or redelivery at the next available time. Please note depending on the time we are notified you may be required to pay a $15.00 redelivery fee.

Phone hours are 9am to 4pm Monday to Friday.

GOVERNMENT BUILDINGS:

Please include the following with your order:

Some government buildings do not allow deliveries to be left at the front desks/security desk.

For businesses that do not allow this please make note at the checkout and provide sender details. The delivery driver will attempt to contact the receiver for collection.

Please note if there is no answer after several attempts, the delivery driver must continue with their journey to avoid other people missing out on same day delivery. This will result in a failed delivery.

If this results in a failed delivery you will receive an email and text notification.

SECURED UNITS AND RESIDENTIAL COMPLEXES:

If flowers are going to a secure complex please make sure the receiver is home. 

The delivery driver will ring the receiver through their telecom upon arrival.

If the sender has provided the contact information for the person receiving the flowers with their order. Our courier will also attempt to contact them upon arrival, if there is no answer through their telecom.

Please note if there is no answer after several attempts, the delivery driver must continue with their journey to avoid other people missing out on same day delivery.

If this results in a failed delivery you will receive an email and text notification.

The Floral Society will contact the sender to arrange collection or delivery at the next available time.

Due to the flowers being in transit, same day delivery or collection may not be garneted. Our staff will try our best to coordinate with person who organised to send the flowers.

IMPORTANT NOTE: 

 If the recipient is in isolation (due to covid-19) it is mandatory to note this at checkout for the safety of our staff/courier.

We will not be accepting any orders to a secure complex when the recipient is in insolation as we are unable to get direct access to the unit door without making contact.

WHAT HAPPENDS IF A FAILED DELIVERY OCCURS?

In the event of a failed delivery, same-day delivery is not guaranteed, this is due to our delivery schedule and pre-defined routes.

The Floral Society will be in contact with the person sending the flowers via text and email in these circumstances arrange redelivery or collection from the Fyshwick store at the next available day and time. If the flowers need to be resent this will incur a re-delivery fee of $15.00.

HUMP DAY WEDNESDAYS:

Any orders for delivery or pick up on Wednesdays will receive a free dessert from The Sugar Deli (an online dessert store).

This is complementary from The Floral Society and is available UNTIL SOLD OUT. For any health concerns or allergies please contact the sugar deli www.thesugardeli.com.au . The Floral Society takes no responsibility for this.

If you do not wish to include this with your order please indicate this at checkout in notes.

If your order results in a failed delivery and you need the flowers delivered for another day, the dessert will not be included due to health concerns. Please note – there is only one selection of dessert each week.

PRE-ORDERING AND PICK UP FROM THE STORE:

We still highly recommend pre ordering your bouquet online to avoid missing out.

If you wish to pick up your bunch please pre order online and use the calendar to select a pick up or delivery date (if pick up please indicate a time for collection).

If you’re having issues online with your order you   the phone 9am to 4pm Monday to Friday.

Please double check your order details before placing an order online, or calling the store. The Floral Society takes no responsibility for incorrect details after delivery

If you have made an error on your order please contact us straight away via email hello@thefloralsociety.com.au  (if after hours) and or phone between 9am to 4pm Monday to Friday, and we will update your address details.

FAILED DELIVERIES THAT REQUIRE REPLACEMENT BUNCHES

Please remember that our flowers are perishable products. Our store will attempt to contact the sender to arrange a re-delivery. Please contact us ASAP within 48 hours by phone or email to organise a re-delivery to resend the same bouquet.

Our florists have designed this bouquet especially for your order, and have delivered as per your information. Remember these are perishable products that do not last forever.

The Floral Society will do our best to follow up and contact the sender to organise a redelivery or collection from our store. Please make sure all your contact information is current and correct.

If you contact within 3 days of the original delivery date and you wish to send the original bouquet, there will also be a redelivery fee of $15.00 to resend the original bouquet.

If you contact The Floral Society 5 days after the original delivery date, there will be an amending fee to re-send the same bouquet. The prices are outlined below:

Please note if you wish to have the bunch  re-delivered this will incur a $15.00 delivery fee on top of the above amount. The Floral Society takes pride, time and resources when preparing these bouquets especially for your order.

You agree as part of terms and conditions that should you not make any contact within 10 days after the first delivery date, you agree when ticking the terms and conditions at checkout to forfeit your flowers, and will be required to place a new order online. No refunds or replacement bunches will be issued in these circumstances.

In rare cases were our courier has not delivered to the correct address the above fees will not apply.

EXTRAS AND MARKET BUNCHES

If you have only ordered a candle or a vase (without a bouquet) please allow up to 24-28 hours with these deliveries.

If candles, vases or wines are ordered in conjunction with a bunch of flowers they will be sent out on the same day delivery. Please allow 24-48 hours for market bunch deliveries.

ORDER STATUS

You will receive email updates with the order, check your emails, there is no guaranteed times for delivery. If you have any questions please email hello@thefloralsociety.com.au  and we will endeavour to respond ASAP.