DELIVERY INFORMATION CORONAVIRUS (COVID- 19):
We will still be continuing a non-contact delivery policy where possible due to coronavirus (covid-19).
Updated 12 June 2021:
The Floral Society takes no responsibility if the flowers are stolen after our service has been provided.
The Floral Society delivers to every suburb throughout the Canberra, Queanbeyan, Googong township, Jerrabomberra and Hall Township for $15.00
We also deliver to the following rural locations (same day delivery cut off before 10am.- the below locations are $30.00).
- Googong Rural
We do not deliver to the following areas: Yass and Tharwa.
We do not offer any interflora services.
CUT OFF TIMES
We offer same-day delivery on orders placed prior to 2pm (or unless we sell out prior).
We offer same-day delivery for rural orders placed prior to 10am (or unless sold out prior)
The Floral Society delivers between 11:00am and 6.00pm Monday to Friday.
Due to the high volume of floral orders across multiple locations, external controls such road delays, and the predefined delivery routes, we are unable to give you an exact delivery time.
Your times are noted, but not guaranteed.
Due to business having a closing time, we will delivery these as soon as possible anytime up until close of business 5:30pm. If a business closes earlier, please note this at the checkout.
The Floral Society takes no responsibility if a recipient leaves early from work on the day of delivery. To avoid this, we recommend sending to a residential address.
As school operation hours end at 3pm, any school delivery will be delivered any time prior to 3pm.
If you need to arrange early delivery prior to 11am please contact the store in advance (at least 2 days prior to the scheduled delivery). We will contact our delivery courrier to see if we can organise early delivery, and will advise if this is possible prior to placing your order online.
CHANGE TO DELIVERY INFORMATION
If you need to change the delivery address of your blooms, please contact us as soon as possible via email email@example.com or phone. Phone hours are Monday to Friday 9am to 4pm.
In the event of a change of delivery address, same-day delivery is not guaranteed, we will try our best to work between the new details and coo-ordinate this with our courier.
If you contact us to change your delivery information whilst your delivery is in transit with the courier we cannot guarantee the same day delivery. We will always do our best to accommodate your needs to ensure prompt delivery or organise pick-up from our Flower Bar in Fyshwick, where possible.
Standard delivery fee is $15.00. Rural delivery fee is $30.00
If you need to have your flowers re-delivered due to failed delivery, you will need to pay $15.00 (standard delivery fee) or $30.00 (rural delivery fee).
For businesses please include the following information:
- name of the business
- unit number (if any)
- whether the flowers should be delivered to reception, a security desk or certain area
- work phone number
- any other important building access information
Please double check that business places are still not working from home prior to ordering to avoid a failed delivery.
Orders will be left at main reception or security for collection. Make sure the receiver will be at work on that day prior to ordering.
The Floral Society close of business time frame is 5:30pm, if a business closes earlier please put this in the notes at the checkout field.
If the flowers are in transit, and the receiver leaves work earlier on that day of the order, please contact us ASAP. We will coordinate pick up or redelivery at the next available time.
Please be aware if the delivery driver has the flowers in transit and or has attempted to deliver and we wrong the time we are notified you may be required to pay a $15.00 redelivery fee.
Please include the following with your order:
- Name of Government Department
- Building name and number
- Level number (if any) and important access information i.e.; take to security desk
- Direct work phone number/business unit area.
Some government buildings do not allow deliveries to be left at the front desks/security desk unattended.
For businesses that do not allow this please make note at the checkout and provide sender details. The delivery driver will give curtesy calls and attempt to contact the receiver for collection.
Please note if there is no answer after several attempts, the delivery driver must continue with their journey to avoid other people missing out on same day delivery. This will result in a failed delivery.
If this results in a failed delivery you will receive an email and text notification from The Floral Society team.
If there is no answer, flowers will be left by the door in a cool shady spot.
SECURED UNITS AND RESIDENTIAL COMPLEXES:
If flowers are going to a secure complex please make sure the receiver is home.
The delivery driver will ring the receiver through their telecom upon arrival.
If the sender has provided the contact information for the person receiving the flowers with their order. Our courier will also attempt to contact them upon arrival, if there is no answer through their telecom.
Please note if there is no answer after several attempts, the delivery driver must continue with their journey to avoid other people missing out on same day delivery.
If this results in a failed delivery you will receive an email and text notification.
The Floral Society will contact the sender to arrange collection or delivery at the next available time.
Due to the flowers being in transit, same day delivery or collection may not be garneted. Our staff will try our best to coordinate with person who organised to send the flowers.
Please be aware there are limits with the number of people entering Hospitals due to covid-19.
Please contact the Hospital prior to ordering to double check if the person receiving the flowers has not been discharged.
For Private Hospitals this will be left at the main reception for staff/nurses to pass on.
AGED CARE FACILITIES
Any deliveries going to an Aged Care Facility will be left at the reception for staff to distribute
Deliveries will be left at the front reception for staff to distribute.
If the recipient is in isolation (due to covid-19) it is mandatory to note this at checkout for the safety of our staff/courier.
We will not be accepting any orders to a secure complex when the recipient is in insolation as we are unable to get direct access to the unit door without making contact.
WHAT HAPPENDS IF A FAILED DELIVERY OCCURS?
In the event of a failed delivery, same-day delivery is not guaranteed, this is due to our multiple pre orders and flowers being in transit.
The Floral Society will be in contact with the person sending the flowers via text and email in these circumstances arrange redelivery or collection from the Fyshwick store at the next available day and time. If the flowers need to be resent this will incur a re-delivery fee of $15.00.
HUMP DAY WEDNESDAYS:
Any orders for delivery or pick up on Wednesdays will receive a free dessert from The Sugar Deli (an online dessert store).
This is complementary from The Floral Society and is available UNTIL SOLD OUT. For any health concerns or allergies please contact the sugar deli www.thesugardeli.com.au . The Floral Society takes no responsibility for this.
If you do not wish to include this with your order please indicate this at checkout in notes.
If your order results in a failed delivery and you need the flowers delivered for another day, the dessert will not be included due to health concerns.
Please note – there is only one selection of dessert each week.
PRE-ORDERING AND PICK UP FROM THE STORE:
We still highly recommend pre ordering your bouquet online to avoid missing out.
If you wish to pick up your bunch please pre order online and use the calendar to select a pick up or delivery date. You will be able to indicate a time for collection at the checkout field.
If you’re having issues online with your order you can phone the store Monday to Friday 9am to 4pm.
Please double check your order details before placing an order online, or calling the store. The Floral Society takes no responsibility for incorrect details after delivery.
If you have made an error on your order please contact us straight away via email firstname.lastname@example.org (if after hours) and or phone Monday to Friday between 9am and 4pm, and we will update your address details.
FAILED DELIVERIES THAT REQUIRE REPLACEMENT BUNCHES
Please remember that our flowers are perishable products. Our store will attempt to contact the sender to arrange a re-delivery. Please contact us ASAP within 48 hours by phone or email to organise a re-delivery to resend the same bouquet.
Our florists have designed this fresh bouquet especially for your order, and have delivered as per your information. Remember these are perishable products that do not last forever.
The Floral Society will do our best to follow up and contact the sender to organise a redelivery or collection from our store. Please make sure all your contact information is current and correct.
If you contact within 3 days of the original delivery date and you wish to send the original bouquet, there will also be a redelivery fee of $15.00 to resend the original bouquet.
If you contact The Floral Society 5 days after the original delivery date, there will be an amending fee to re-send the same bouquet. The prices are outlined below:
- Small $20.00
- Medium $35.00
- Large $ 55.00
- Extra Large $70.00
Please note if you wish to have the bunch re-delivered this will incur a $15.00 delivery fee on top of the above amount. The Floral Society takes pride, time and resources when preparing these bouquets especially for your order.
You agree as part of terms and conditions that should you not make any contact within 10 days after the first delivery date, you agree when ticking the terms and conditions at checkout to forfeit your flowers, and will be required to place a new order online. No refunds or replacement bunches will be issued in these circumstances.
In very rare cases where our courier has not delivered to the correct address the above fees will not apply.
EXTRAS AND MARKET BUNCHES
If you have only ordered a candle or a vase (without a bouquet) please allow up to 24-28 hours with these deliveries.
If candles, vases or wines are ordered in conjunction with a bunch of flowers they will be sent out on the same day delivery.
You will receive email updates regarding your order, check your emails, and spam. If you have any questions please email email@example.com and we will endeavour to respond ASAP please be patient with us as we are making beautiful blooms.